B&W Builders & Decorators Ltd provides market leading claims management and building repairs to our insurance customers, loss adjusters and claims handlers. We offer an efficient and excellent service to the insurer and policy-holder alike. The most up to date processes and systems enhance our claims management and complement the repair service delivered by our directly employed tradesmen.
We can offer independent validation, scoping and claims management with repairs by our in-house multi-skilled tradesmen. We are a company able to offer building repairs by our fully trained operatives, supported by our managers and office staff, who specialise in this type of work. We provide a complete claims management service that makes a real difference with:-
- Independent inspection by our team of trained Building Engineers to determine the extent of damage and then scope the repair work.
- We offer the complete fire and flood restoration service including; drying and monitoring.
- We offer a full structural repair service.
- Digital pen technology, or web based systems are used to upload data immediately to the relevant claims system using the latest technologies. This enables prompt decisions to be made and our operatives to be appointed without delay, thus speeding the repair for the policy holder and reducing further damage and, therefore, costs to the insurer.
- Repairs by our own directly employed tradesmen.
- A fully compliant Health & Safety Management System, including Environmental Controls.
- Transparency of costs and performance combined with a reduced claim period.
- Communication with policyholders by their chosen method of telephone, email or text message.
- Quality of service assured through continued training and development.
Our bespoke job management system ensures compliance with Service Level Agreements, digital photographs on all cases, the ability to programme and track works on a job specific basis and comprehensive audit trails for any job, at any time.